Privacy Policy
Effective August 19, 2026
Information we collect
Guardian Restoration may collect information you provide through our website, telephone calls, text messages, email, contracts, project forms, customer portal, and in-person interactions. This may include your name, contact information, property address, appointment preferences, project or claim details, photographs, documents, and communication history.
How we use information
We use information to respond to property-service requests, schedule and confirm appointments, provide restoration and construction services, communicate project updates, maintain business records, improve customer support, protect our systems, comply with legal obligations, and send promotional messages when a person has expressly opted in.
Data sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.
We may share other information with service providers that help us operate our business, with insurers or project stakeholders when authorized or reasonably necessary for the requested work, or when required by law. We do not sell personal information.
SMS privacy and choices
Participation in Guardian Restoration’s SMS program is optional. By opting in, you agree to receive Informational messages, including appointment reminders, project updates, service notifications, and customer-support messages, and Marketing messages promoting Guardian Restoration services when separately selected. Message frequency varies. Message and data rates may apply. Reply STOP or CANCEL to opt out or HELP for assistance. See our SMS Terms and Conditions.
Security and retention
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, or sharing, and restrict access to authorized personnel and service providers only. We retain information for as long as reasonably needed for the purposes described above, for project and business records, and to meet legal or contractual obligations.
Your choices
You may ask to review or correct your contact information, withdraw marketing consent, or request information about our privacy practices by contacting us. Some records may be retained when required for active projects, contracts, accounting, safety, dispute resolution, or law.
Privacy and SMS questions
If you have questions about this Privacy Policy or Guardian Restoration’s SMS program, call 866-655-4744 or email restorewithguardian@gmail.com.