Customer PortalTell Us What Happened24/7 CALL · 866-655-4744Emergency roof protection, interior water control, field documentation, exterior evaluation, and complete recovery coordinated through one Guardian response.
Choose the condition that is true now. Guardian will route the correct first move.
Water is entering, the roof or exterior is open, a ceiling is unstable, utilities may be affected, or the property cannot be safely secured.
If anyone may be in danger, contact 911 or the appropriate emergency or utility authority first.Leave unsafe areas and follow emergency-authority or utility instructions.
Temporary roof protection, board-up, and water control reduce additional damage.
Photographs, measurements, openings, debris, moisture, and affected interiors preserve the record.
Roofing, siding, gutters, interiors, contents, drying, and repairs belong in one sequence.
Wind-created openings can become water losses. Exterior impacts reach flashings, siding, gutters, and interiors. Commercial damage can interrupt operations before the full scope is visible.
Wind direction · rainfall · hail · debris · duration · temperature
Roof planes · flashings · vents · siding · gutters · openings · impact
Attic · insulation · ceilings · walls · flooring · cabinets · contents
Tarping · board-up · extraction · equipment · containment · debris
Roofing · exteriors · drying · contents · systems · reconstruction
Installed work · progress · inspections · warranties · closeout
Build the contact, access, shutoff, property-priority, documentation, and authorization plan before wind and water arrive.
Build a facility response planStay away from sagging ceilings, wet electrical fixtures, standing water near electrical sources, and unstable areas. When safe, move valuables away from the leak without climbing onto the roof. Call Guardian for emergency response and temporary protection.
No. Do not climb onto a wet, steep, damaged, icy, wind-affected, or otherwise unsafe roof. Photograph safely from the ground or an interior location and allow qualified professionals to evaluate roof conditions.
No. Tarping and emergency board-up are temporary protective measures. The property still needs a complete evaluation and a durable roofing, exterior, water, contents, and repair plan.
Yes. Guardian can connect emergency exterior protection with water extraction, moisture mapping, structural drying, controlled removal, contents, roofing, and reconstruction.
Yes. Guardian supports commercial, multifamily, institutional, and other operational properties with emergency access, temporary protection, affected-zone control, documentation, continuity planning, mitigation, roofing, and reconstruction.
Guardian organizes emergency access, affected zones, temporary protection, operating priorities, stakeholder records, mitigation, and permanent repair planning.
Follow the connected service path—or tell Guardian what is happening and let the response team route the next step.