Customer PortalTell Us What Happened24/7 CALL · 866-655-4744Guardian Roof Decision CenterDo not start with a sales pitch.
Do not start with a sales pitch.
Start with the roof.
Show Guardian what you are seeing. We organize the urgency, visible conditions, repairability questions, connected interior damage, and the evidence needed for the next responsible decision.
Photos and video are optional. An onsite inspection may still be required.One roof problem. Three very different decisions.
Water is entering or the property is exposed.
Prioritize safety, protect occupants and contents, and request emergency stabilization before additional weather expands the loss.
Call 866-655-4744 →I need to know whether it can be repaired.
A reliable repair depends on the failure, surrounding materials, compatible components, safe manipulation, and the condition of the roof assembly.
Send the conditions →I need replacement options without guesswork.
Guardian evaluates the assembly, connected systems, installation requirements, material choices, and the path to a complete written scope.
Request an assessment →Six evidence groups shape the recommendation.
A quote tells you a price. A decision-quality assessment explains the conditions behind the recommendation.
Leak location
Where water appears inside is not always directly below the roof failure.
Material condition
Age, brittleness, compatibility, prior repairs, and surrounding condition affect repairability.
System details
Flashings, penetrations, underlayment, ventilation, drainage, and transitions can determine performance.
Storm indicators
Wind displacement, impact marks, creasing, lifted edges, collateral damage, and directional patterns require context.
Interior effects
Wet insulation, decking, ceilings, walls, flooring, contents, and electrical pathways may expand the response.
Installation history
Layering, fastening, vulnerable-area protection, repairs, and manufacturer requirements influence the right remedy.
Repairability is not a slogan
Repair, replace, or widen the recovery?
The answer should follow the evidence—not the service a salesperson prefers to sell.
Consider when the failure is isolated, surrounding materials remain serviceable, compatible components exist, and the completed detail can perform reliably.
Consider when deterioration is widespread, repairs have repeatedly failed, materials cannot be manipulated safely, or deficiencies affect the assembly as a whole.
Required when roof damage has already affected decking, insulation, interiors, contents, building systems, or occupied operations.
Compare protection—not just shingle names
Six warranty questions to ask every roofer.
A large warranty number means little until the owner understands what is covered, who stands behind it, how it is registered, and which conditions can limit it.
- 01Which manufacturer and exact roofing system will be installed?
- 02What workmanship warranty is provided directly by the contractor?
- 03Which manufacturer warranty tier is available for the proposed system?
- 04Who registers the warranty, and when will the owner receive confirmation?
- 05What exclusions, ventilation requirements, maintenance duties, or transfer rules apply?
- 06Are flashings, decking, ventilation, and connected components included in the written scope?
Start before the appointment
Show us the conditions safely.
Guardian’s two-minute assessment accepts safe photos or short videos of ceilings, exterior elevations, accessible attic conditions, fallen materials, and visible damage. Never climb onto a roof or enter an unsafe area for media.
What would help you feel more confident?
Choose the question that matters most to you. We will show you what to expect without asking you to know the technical language.
See the work before you choose
Inspect real conditions, decisions, and completed recovery stories.
View documented projects →Know what happens after the call
Walk through the response from first contact to completion.
Follow the recovery journey →See what Guardian is built to protect
Understand the standards behind every scope and handoff.
Read the Guardian Standard →We are here when you need us
What happened at your property?
If damage is active, call Guardian now. If you are still figuring things out, tell us what you see and we will help you understand your options.