Customer PortalTell Us What Happened24/7 CALL · 866-655-4744You do not need to know what to call it.
Start with what you see. Guardian will help connect the visible condition to the right emergency, inspection, cleanup, drying, roofing, or rebuilding path.
Twenty practical front doors. One Guardian recovery system.
Each path below opens a detailed guide with warning signs, the response sequence, common questions, field evidence, and a direct way to request help. No duplicate advice and no maze of disconnected microsites.
Water is moving, standing, or showing up where it should not.
Start with the source, possible contamination, and how far moisture may have traveled—not only the surface you can see.

Extraction, moisture mapping, drying, and the path into repairs.
Open this help path →Burst or frozen pipeConnect the failed pipe to every wet assembly and affected room.
Open this help path →Flooded basementEvaluate source, contamination, contents, finishes, and humidity.
Open this help path →Sewage backupControl contamination before unrestricted drying or demolition.
Open this help path →Hidden moistureMeasure walls, floors, ceilings, cabinets, and concealed cavities.
Open this help path →The fire is out, but the damage footprint is still developing.
Fire recovery can include open structures, suppression water, soot, odor, HVAC pathways, contents, and reconstruction.

Organize fire, suppression water, residues, contents, and repairs.
Open this help path →Smoke odor that will not leaveFind retained sources and affected pathways instead of masking odor.
Open this help path →Soot or smoke residueMatch cleaning methods to the residue, surface, heat, and exposure.
Open this help path →Open or unsecured propertyBoard up openings and protect the site after emergency response.
Open this help path →Contents need to moveDocument, pack, clean, store, track, and return affected property.
Open this help path →Weather or an exterior failure has opened a path into the property.
A durable answer connects the entry point to roofing, flashings, drainage, exterior materials, and any interior water damage.

Trace the entry path and decide whether a durable repair is possible.
Open this help path →Wind or hail damageDocument storm conditions across the roof, exterior, and interior.
Open this help path →Temporary roof protectionTarp open or leaking areas until permanent work can begin.
Open this help path →Roof may need replacementEvaluate the complete assembly—not only the shingles.
Open this help path →Siding, gutters, or trim damageRestore connected elevations, drainage, fascia, soffit, and transitions.
Open this help path →The immediate event is controlled, but the property still needs a complete plan.
The next phase may require environmental controls, coordinated construction, occupied-building planning, or one accountable recovery record.

Correct moisture, contain the work, remove affected material, and verify.
Open this help path →Repairs after mitigationCarry documented conditions into one controlled reconstruction sequence.
Open this help path →Commercial water intrusionProtect operations through phased extraction, drying, records, and repairs.
Open this help path →Large commercial lossCoordinate safety, continuity, stakeholders, specialty work, and rebuilding.
Open this help path →Commercial roof problemPlan inspection, maintenance, repair, or recovery around an occupied property.
Open this help path →Connect the condition to your community.
Guardian’s core 24/7 response is centered in Kentuckiana. Local pages connect service details with the response network serving Greater Louisville and Southern Indiana.
What would help you feel more confident?
Choose the question that matters most to you. We will show you what to expect without asking you to know the technical language.
See the work before you choose
Inspect real conditions, decisions, and completed recovery stories.
View documented projects →Know what happens after the call
Walk through the response from first contact to completion.
Follow the recovery journey →See what Guardian is built to protect
Understand the standards behind every scope and handoff.
Read the Guardian Standard →What happened at your property?
If damage is active, call Guardian now. If you are still figuring things out, tell us what you see and we will help you understand your options.
24/7 core response in Kentuckiana; out-of-area projects are evaluated before dispatch.